Responsible Gaming at 99kt

Our Commitment to Responsible Gaming

99kt is committed to providing a safe and responsible gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. Gambling on our platform should be a source of entertainment, not financial stress or emotional harm. We take that principle seriously, which is why we have built a comprehensive suite of player-protection tools directly into our platform.

Every responsible gaming tool on 99kt is available free of charge to all registered players. No special reason is required — simply contact our support team at [email protected] and we will activate any protection you need, typically within a few hours. Your safety always comes first.

21+ Age Restriction — Strictly Enforced

The 99kt platform is strictly for adults aged 21 years and above. This is enforced at every stage of the player journey. You will be required to verify your age with government-issued ID before making your first withdrawal, and our team actively monitors for any signs of underage access.

• Mandatory KYC document submission is required before the first withdrawal is processed
• Accounts suspected of underage use are suspended immediately pending investigation
• Players found to be under 21 will have their account permanently closed and any balance returned after verification
• If you suspect a minor is attempting to access 99kt, report it immediately to [email protected]

Your Player Protection Tools

99kt provides a full range of responsible gaming tools to every registered player. These tools put you in control of your habits, helping you set healthy limits before problems arise rather than after.

Deposit Limits in Detail

Setting a deposit limit is one of the most effective ways to keep your gambling budget under control. Once a deposit limit is set on your 99kt account, it cannot be increased immediately — any increase request requires a mandatory 7-day cooling-off period before taking effect. Decreases take effect immediately. Contact [email protected] to set or adjust your limits.

All deposit limits apply to bKash, Nagad, Rocket, and any other payment method linked to your 99kt account. The limit applies to the combined total across all methods, not per method individually.

Time-Out and Self-Exclusion

Sometimes the right move is simply to step away. 99kt offers a graduated range of account-pause options so you can choose the level of break that suits your situation — from a brief cooldown to a permanent exit from the platform.

All time-out and self-exclusion requests are processed within a maximum of 24 hours of receipt. Once processed, the restriction is immediate and cannot be bypassed by creating a new account.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to spot — especially when you are in the middle of it. 99kt encourages all players to check in with themselves regularly. The following warning signs may indicate that gambling has moved from entertainment to a problem that deserves attention.

If you recognise any of these signs in yourself or someone close to you, please reach out to our support team at [email protected] without hesitation. We are here to help, not to judge. You can also use the self-exclusion or deposit limit tools immediately without waiting for a response.

Tips for Healthy Gambling Habits

The majority of 99kt players enjoy the platform as a fun, low-stakes entertainment activity. These straightforward habits help keep it that way:

• Set a fixed budget before you start playing and stop when you reach it — never chase losses
• Treat gambling as entertainment, not as a way to make money or solve financial difficulties
• Take regular breaks — step away from the platform every 30 to 60 minutes during a session
• Never gamble when feeling stressed, upset, depressed, or under the influence of alcohol
• Keep gambling separate from your daily routine — set specific times for gaming and stick to them
• Use the deposit limit and reality check features proactively — set them before you feel you need them

Protecting Vulnerable Players

99kt recognises that certain individuals may be more vulnerable to problem gambling, including people experiencing financial hardship, mental health challenges, or difficult life events such as job loss or bereavement. We have additional safeguards in place for these situations.

Our responsible gaming framework includes these additional protections for vulnerable players:

• Our support team is trained to identify and sensitively respond to players who may be in distress — all gambling-concern contacts are handled with compassion and full confidentiality
• Players showing signs of problem gambling may receive proactive outreach from our team offering responsible gaming support, with no obligation attached
• Any player can request a responsible gaming review of their account at any time by emailing [email protected] with the subject Responsible Gaming Review

Get Help — Contact Our Support Team

If gambling has stopped being fun and you are concerned about your own behaviour or that of someone close to you, please do not wait. Reaching out early makes a real difference. Our support team is available 24 hours a day, 7 days a week, and will respond to all responsible gaming enquiries with discretion and care.

When contacting us about a responsible gaming matter, please include your registered username and a brief description of the support you need. All such communications are treated as strictly confidential and are never shared with third parties.