99kt Privacy Policy

Our Commitment to Your Privacy

99kt is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear, formal terms how we collect, process, store, and share personal information in connection with the operation of our online casino and sports betting services in Bangladesh.

By registering an account or using any 99kt service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, please do not use our platform.

1. Information We Collect

99kt collects personal information from you in three principal ways: information you provide directly when using our platform, information generated automatically through your use of the platform, and information we receive from trusted third-party service providers. The specific categories of data we collect are described below.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact our support team, or participate in promotions, you may provide us with the following types of personal information:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (city and district within Bangladesh)
• Government-issued identification documents (national ID, passport, or driving licence) submitted during KYC verification
• Payment method details (bKash account number, Nagad number, Rocket number, or card details where applicable) — note that full card numbers are never stored by 99kt directly

Automatically Collected Information

When you access and use the 99kt platform, certain technical and behavioural data is collected automatically. This information helps us maintain platform security, improve our services, and personalise your experience:

• IP address, device type, operating system, and browser type
• Session duration, pages visited, games played, and betting patterns
• Geolocation data (country and city level) to verify eligibility and comply with applicable regulations
• Cookie identifiers and similar tracking technologies (see Section 5 for full cookie details)

Information from Third Parties

In limited circumstances, 99kt may receive personal information about you from third-party partners, including:

• Payment processors (bKash, Nagad, Rocket, and card networks) who confirm transaction status and flag suspicious activity
• Identity verification and KYC service providers used to confirm your identity documents
• Fraud detection and anti-money-laundering screening services

2. How We Use Your Information

99kt uses the personal information we collect for specific, legitimate purposes directly related to the provision of our services. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent:

• To create and manage your 99kt account, including verifying your identity during registration and KYC processes
• To process deposits, withdrawals, and all other financial transactions on the platform via bKash, Nagad, Rocket, and other supported methods
• To deliver and improve the 99kt platform, including cricket betting markets, live casino games, slots, crash games, and other services
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account security alerts)
• To send you promotional communications about bonuses, offers, and new features — only where you have opted in to receive such communications
• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited activities in accordance with our Terms & Conditions
• To comply with our legal and regulatory obligations, including responsible gaming requirements, age verification mandates, and anti-money-laundering (AML) obligations

3. Legal Basis for Processing

99kt processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity — processing is required to fulfil our obligations to you under the Terms & Conditions, such as operating your account and processing transactions
• Legal obligation — processing is necessary to comply with applicable laws, including KYC, AML, and responsible gaming regulations
• Legitimate interests — processing is necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights
• Consent — where we send you marketing communications or use non-essential cookies, we do so only where you have given us your explicit consent, which you may withdraw at any time

4. Sharing Your Information

99kt does not sell, rent, or trade your personal data. We share personal information with third parties only in the limited circumstances set out below, and only to the extent strictly necessary for the stated purpose.

Service Providers

We engage carefully vetted third-party service providers who process personal data on our behalf, under strict contractual data processing agreements. These providers include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket) for transaction facilitation
• Identity verification and KYC providers to comply with age and identity verification requirements
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) whose platforms are integrated into 99kt — these providers process game session data under their own privacy policies
• Cloud hosting and IT infrastructure providers who store and process data in secure data centres

Legal and Regulatory Disclosure

99kt may disclose personal information to law enforcement agencies, regulatory bodies, or courts if we are legally required to do so, or if we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of users, or comply with a valid legal process. We will notify you of any such disclosure to the extent permitted by law.

5. Cookies & Tracking Technologies

99kt uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, analyse usage patterns, and improve the overall player experience. The types of cookies we use are:

• Essential cookies — strictly necessary for the platform to function, including session management and login state. These cannot be disabled without breaking core functionality.
• Analytical cookies — used to understand how players navigate the platform, which games are most popular, and where technical errors occur. This data is aggregated and anonymised.
• Functional cookies — allow the platform to remember your preferences (e.g., language settings, preferred payment method) to provide a more personalised experience.
• Marketing cookies — used with your consent to show relevant promotional content based on your gaming interests. You may opt out of these at any time.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 99kt platform. For full details on managing cookies, please refer to your browser's help documentation.

6. Data Retention

99kt retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Our general retention periods are as follows:

• Active account data — retained for the duration of your account's active status plus a minimum of 5 years following account closure, in order to satisfy legal and regulatory obligations
• Transaction records — retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements
• KYC documents — retained for the period of account activity plus a minimum of 5 years after account closure, or longer if required by applicable law

When your data is no longer required, 99kt will securely delete or anonymise it in a manner that prevents reconstruction of your personal information. You may request early deletion of your data by contacting [email protected], subject to any legal retention obligations that may prevent immediate deletion.

7. Your Data Rights

As a user of 99kt, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may request correction of any inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing — you may request that we limit our processing of your data in certain circumstances
• Right to data portability — you may request your personal data in a structured, commonly used, machine-readable format
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

99kt will not discriminate against you for exercising any of your data rights. If you are dissatisfied with how we handle your data rights request, you have the right to lodge a complaint with the relevant data protection authority.

8. Data Security

99kt implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and 99kt servers
• Encrypted storage for sensitive personal and financial data at rest
• Role-based access controls ensuring that only authorised 99kt personnel can access personal data, strictly on a need-to-know basis
• Regular security audits and vulnerability assessments of our platform infrastructure

Despite these measures, no internet transmission or electronic storage system is completely secure. While we strive to protect your personal data using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify you and relevant authorities as required by applicable law.

9. Third-Party Links

The 99kt platform may contain references to third-party game providers whose software is integrated into our platform. While we partner only with reputable providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, 99kt is not responsible for the privacy practices of these third-party organisations. We encourage you to review the privacy policies of any third-party service whose content you access through our platform.

99kt is not responsible for the content, privacy policies, or data practices of any external organisations, including payment partners like bKash and Nagad. When you use these services to fund your account, your transaction data is also subject to the respective service provider's privacy policy.

10. Children's Privacy

The 99kt platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that a person under the age of 21 has registered an account or provided personal data to us, we will immediately suspend that account, delete all associated personal data, and if applicable, refer the matter to appropriate authorities.

11. Payment Data & Financial Information

The security of your financial information is a top priority for 99kt. When you make deposits or withdrawals using bKash, Nagad, Rocket, or card payment methods, please note the following:

• Full card numbers and mobile banking PINs are never stored on 99kt servers — payment processing is handled entirely by our certified payment partners
• Transaction history (amounts, dates, methods) is retained by 99kt for the period specified in Section 6 for legal and audit purposes
• If you suspect any unauthorised transaction on your 99kt account, please contact [email protected] immediately — we operate 24/7 and will investigate promptly

99kt will never request your bKash PIN, Nagad PIN, Rocket PIN, card CVV, or full card number via email, live chat, or any other communication channel. Any such request should be treated as fraudulent and reported to us immediately.

12. Changes to This Privacy Policy

99kt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Where a change is material — such as a significant change to the types of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will make reasonable efforts to notify registered players by email or via an in-platform notification prior to the change taking effect.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99kt handles your personal data, our support team is available around the clock to assist you.

Email us at: [email protected]